Refund and Returns Policy

Welcome to BSK International, your trusted destination for premium handloom sarees, fabrics, and dupattas. We strive to ensure your shopping experience is seamless and enjoyable. Please read our refund and returns policy carefully to understand how we handle returns and refunds.

Returns Policy

  1. Eligibility for Return
    • We accept returns within 7 days of delivery.
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Returns will only be processed after validating an unboxing video. The video should clearly show the unopened package and the process of unboxing, demonstrating any issues with the product.
  2. Items Not Eligible for Return
    • Customized or tailored products.
    • Items damaged due to improper use or mishandling.
    • Products without an unboxing video validation.
  3. How to Request a Return
    • Email us at support@bskinternational.com with:
      • Your order number.
      • The unboxing video (uploaded via a link or attached).
      • A brief explanation of the reason for the return.
    • Our team will review your request and respond within 48 hours.

Refund Policy

  1. Refund Process
    • Refunds will be initiated only after we receive the returned product and validate its condition.
    • Refunds will be processed to your original payment method or as store credit, as per your preference.
  2. Refund Timeline
    • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
  3. Non-Refundable Costs
    • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

Exchange Policy

  1. Exchange Requests
    • Exchanges are allowed only for size or color issues (subject to availability).
    • Follow the return procedure mentioned above and specify the replacement details.
  2. Processing Time
    • Exchanges will be processed within 7 business days after the returned item is validated.

Important Notes

  • Unboxing Video: To ensure transparency, the unboxing video is mandatory for validating any return or refund request. This helps us verify the condition of the product upon delivery.
  • Damaged Products: If the product is damaged or defective, please include clear images and the unboxing video in your email to us.
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